- What is the new dashboard and how do I use it?
- The app is slow, crashes, or won’t load
- How do I change the app language?
- How do I view the full alert video?
- When I confirm a theft, what information is needed?
- Can I correct a triage decision I made by mistake?
- How long are videos kept, and where's the archive?
- Why was a specific gesture not detected?
- What if the gesture looked suspicious but the customer paid at checkout?
- Does my feedback actually help improve the system?
- What do the triage buttons mean?
- The videos of the alert are not loading, what do I do?
- How do I manage my alert notifications?
- I don't do security — can I be notified only when a theft is confirmed?
- Can I get push notifications for alerts?
- How can I see who qualified an alert?
- How can I see my previously qualified alerts?
- Can I pause notifications outside working hours?
- Can I use Veesion on a computer — not just my phone?
- Why am I not receiving sound notifications?
- How do I download the app and log in?
- Should everyone share one account or have their own?
- I can’t log in to the app — what should I do?
- I forgot my password. What can I do?
- What should I do if my store's hours change?
- How do I manage my team's access across multiple stores?
- What user roles are available?
- How do I add my team to the app?