🚀 Getting Started
- How can I get the most out of Veesion? (Best Practices)
- Camera Positioning — Best Practices for Optimal Detection
- How do I find my DVR's IP address?
- What do I need to prepare before installation?
- First Steps with the Veesion App
- Optimizing Your Veesion Setup
🎯 How Veesion Works
📱 Using the App
- What is the new dashboard and how do I use it?
- The app is slow, crashes, or won’t load
- How do I change the app language?
- How do I view the full alert video?
- When I confirm a theft, what information is needed?
- Can I correct a triage decision I made by mistake?
🔧 Troubleshooting
- The server won’t power on — what should I do?
- I ran a test theft and the app didn't trigger an alert it — what should I do?
- I got a "Technical Incident / Server Down" notification — what do I do?
- “Alert detection degraded” — how do I fix it?
- Store renovations or layout changes
- Internet provider change (ISP switch)
đź’ł Contract & Billing
- How do I update billing details or resolve an invoice issue?
- Can I get a discount for adding more stores?
- Is there a referral program?
- Can I cancel my contract early?
- Why was I charged a certain amount?
- How does pricing work — what are the subscription tiers?